Our Commitment to Players
ok77 treats responsible gaming as a core part of how the platform operates — not an afterthought. Every account holder on ok77 has access to free, easy-to-use tools that let them control how they play. These tools work in real time: once you apply a limit, it activates immediately.
Gambling on ok77 is meant to be entertainment. It is not a reliable way to earn income, and no game outcome is ever guaranteed. If you feel that gambling is affecting your finances, relationships, or daily routine in Bangladesh, please use the controls on this page or contact support.
Who This Applies To
These responsible gaming rules apply to every registered ok77 account. There are no exceptions based on VIP tier, account age, or deposit history. All protections are available from the moment you open your account.
You must be at least 18 years old to register and play on ok77. We do not knowingly allow anyone under 18 to hold an account. If you suspect a minor is using an account, contact us at [email protected] immediately.
Warning Signs to Watch For
It can be hard to notice when recreational gambling shifts into something more harmful. The following patterns are worth taking seriously:
- You spend more than you planned, repeatedly, even after deciding to stop.
- You chase losses — depositing again to try to recover money you have already lost.
- Gambling is affecting your work, studies, or family time.
- You hide your gambling activity from people close to you.
- You feel anxious or irritable when you cannot access ok77.
- You borrow money specifically to fund gambling.
- Wins feel like relief from stress rather than entertainment.
If two or more of these apply to you right now, please consider using the self-exclusion option below before playing again.
Player Controls and Limits
ok77 provides the following account-level controls. You can apply any of these at any time by going to Account Settings → Responsible Gaming inside your ok77 account, or by contacting 24/7 Live Chat.
| Control | What It Does | Takes Effect | Can Be Reversed? |
|---|---|---|---|
| Deposit Limit | Caps how much you can deposit per day, week, or month | Immediately | Yes — after a 24-hour cooling-off period |
| Wager Limit | Caps the total amount you can bet in a set period | Immediately | Yes — after a 24-hour cooling-off period |
| Loss Limit | Stops new bets once your net loss hits the threshold you set | Immediately | Yes — after a 24-hour cooling-off period |
| Session Time Limit | Logs you out automatically after a chosen duration | Immediately | Yes — at any time |
| Reality Check | Sends a notification at regular intervals showing time and net result for that session | Immediately | Yes — at any time |
| Cool-off Period | Temporarily suspends your account for 1–30 days | Immediately | No — the full period must pass |
| Self-Exclusion | Closes your account for a fixed or indefinite period | Immediately | Restricted (see below) |
Lowering an existing limit takes effect within minutes. Raising a limit — or removing one — requires a mandatory waiting period so you have time to reconsider.
Self-Exclusion: How It Works
Self-exclusion is the strongest tool available. When you self-exclude on ok77, your account is locked for the period you choose. You will not be able to log in, make deposits, or place bets.
Exclusion periods available
- 6 months
- 1 year
- 3 years
- Permanent (irreversible)
What happens during exclusion
- Your account is locked immediately upon confirmation.
- Any pending bets that were already placed will be settled normally, and your remaining balance will be returned to your bKash, Nagad, or other registered payment method.
- Promotional emails and push notifications from ok77 are stopped for the duration.
- You cannot create a new ok77 account using the same phone number, NID, or bank details during the exclusion window.
How to request self-exclusion
- Log in to your ok77 account.
- Go to Account Settings → Responsible Gaming → Self-Exclude.
- Choose your exclusion period and confirm with your password.
- You will receive a confirmation via SMS or email within a few minutes.
Alternatively, contact ok77 support via 24/7 Live Chat or email [email protected] and an agent will process the exclusion for you in the same session.
For fixed-period exclusions, reopening your account requires you to wait until the full period ends and then submit a written request to [email protected]. There is a mandatory 7-day review before reactivation.
Underage Gambling Policy
ok77 does not allow anyone under 18 to register or play. During registration, your name and date of birth are collected and verified against your NID or other accepted identity document. If a discrepancy is found at any point, the account is suspended pending a full KYC review.
Protecting young people at home
If you share a device or mobile phone with family members who are under 18, you can take the following steps to prevent access to ok77:
- Log out of the ok77 app after every session. Do not save your password on a shared device.
- Use your phone's built-in screen time or parental control features to restrict access to the ok77 website and app.
- Keep your login credentials private. Do not share your phone PIN or account password with younger family members.
Support Resources
If you need to talk to someone about gambling-related concerns, the following contacts are available to players in Bangladesh:
| Resource | Contact | Available |
|---|---|---|
| ok77 Support | 24/7 Live Chat inside the app or website | 24 hours, 7 days |
| ok77 Email | [email protected] | Replies within a few hours |
| Kaan Pete Roi (Bangladesh) | 01779-554391 (emotional support helpline) | Daily, afternoon to late night |
| National Mental Health Helpline | 16789 (Bangladesh) | Daily, 9 am – 11 pm |
ok77 support agents can help you apply any account control from this page during a live chat session. They are trained to handle these requests without judgment.
Common Questions About ok77 Responsible Gaming
Can I lower my deposit limit right now?
Yes. Log in, go to Account Settings → Responsible Gaming, and set a new lower limit. It activates immediately. If you want to raise the limit later, a 24-hour waiting period applies before the increase takes effect.
What happens to my balance if I self-exclude?
Any balance remaining in your ok77 account at the time of self-exclusion is returned to your registered payment method — bKash, Nagad, Rocket, Upay, or bank account. The withdrawal is processed within the standard timeframe of approximately 43 minutes. Minimum withdrawal is ৳1,200.
Can ok77 close my account on its own?
Yes. ok77 reserves the right to restrict or close an account if internal monitoring flags unusual or potentially harmful patterns, even without a request from the player. In such cases, any balance is returned and you are notified by email.
I want a break but not a full self-exclusion. What are my options?
Use the cool-off option: suspend your account for anywhere between 1 and 30 days. During that window, you cannot log in. When the period ends, your account reopens automatically — no request needed. If you need longer, choose a fixed self-exclusion period instead.
Does ok77 share my responsible gaming data with third parties?
No. Data related to your responsible gaming settings and any self-exclusion is kept confidential. It is only used internally to manage your account and enforce the restrictions you have set. See our Privacy Policy for full details on data handling.
Can I use responsible gaming tools on the ok77 mobile app?
Yes. All limit controls and the self-exclusion option are available inside the ok77 app under Account Settings. If you cannot find them, the 24/7 Live Chat team can apply any restriction for you directly during the conversation.